• All USA orders are shipped using UPS. 
• All USA customers will receive a confirmation email once the order has shipped, and a tracking number. 
  
• Orders over $100 qualify for free shipping!
• USA orders are not subject to tariffs or brokerage fees. 
  
• Due to new USA requirements for all packages to the USA, there are some states we are not currently shipping to. We hope this changes soon!

• Orders are shipped using Canada Post or UPS. 
• All Canadian customers will receive a confirmation email once the order has shipped, and a tracking number. 
• Shipping times within Canada can take from 2-10 days, depending on your location. 
• Orders over $100 qualify for free shipping!
• Additionally, if you have an APO address, free shipping rates may not apply. Depending on where you are located, you may be directed to the site that applies to your specific APO address. 

• We ship to most destinations worldwide using UPS.
• If you do not see a published rate for your country, please contact us to inquire. 
• All international orders may be subject to duties and import taxes. Please note we are not responsible for additional duties, taxes, or customs delays. 

If for any reason you are not satisfied with your Calia product, please be in touch with us and we will either suggest a replacement product or provide instructions for a return. It is our intent to pair our customers with the best possible product for their needs, so please ask and we will do our best to help you.

We do not accept return requests for items older than 60 days from the date of purchase.

Shipping costs and additional customs duties or charges on the returned product are the responsibility of the customer and bottles must be no less than 50% full in order to process a return. Please note we cannot accept returns on TEK products unless the product is defective. 

If your package arrives damaged or missing product, please contact us immediately and we will provide instructions for your claim. In order to receive a replacement, customers must send us a photo of the damage. Otherwise, a gift card will be issued for the price of the product. Please note all damaged or missing items must be reported within 7 days of receiving your package.

Unclaimed packages that are sent back to us will be refunded the product cost only, minus the return shipping cost and a 15% re-stocking fee. In many cases, this means you will not receive any amount in the form of a refund. 

Orders returned to us older than 6 months from the date they were placed will be eligible for the product cost less the re-stocking fee value in the form of in-store credit only. 

If your package is undeliverable due to an incorrect address, customers will be refunded the product cost only, minus the return shipping cost and a 15% re-stocking fee. Orders will not be re-sent and will need to be placed again through our checkout.

Orders returned to us older than 6 months from the date they were placed will be eligible for the product cost less the re-stocking fee value in the form of in-store credit only.

We are not responsible for items delivered that go missing once delivered successfully.

It is the responsibility of the customer to ensure someone is home to successfully receive the package, or make arrangements for an alternative location if that option is available (see UPS MyChoice). Calia is not responsible for items that are lost or stolen once proof of delivery is confirmed. 

We are not responsible for delays caused by countries customs inspections, or for packages that are delayed in arriving for any reason.