Shipping Rates + Policies

At Calia, we strive to produce the best quality products at the best value. We ship all orders between 48-72 hours of your order confirmation.

Changes to orders:

We do not accept changes to your order after an order is confirmed. If you need to cancel your order for any reason, please email us as soon as possible, and we will do what we can. Most orders will be processed for fulfillment the following day after an order is placed, 7 days a week. 

Global Shipping Policies + Discounts:

As we ship to most destinations worldwide, please read carefully the following offers and conditions depending on where you are located geographically. 

Canadian Customers:

  • Orders are shipped using Canada Post ground service, unless otherwise selected. Canada Post is a reliable service that delivers to all corners of Canada, even the most remote. 
  • All Canadian customers will receive a confirmation email once the order has shipped, and a tracking number. 
  • Shipping times within Canada can take from 2-10 days, depending on your location. 
  • Orders over $40 qualify for a flat shipping rate of $10. 
  • Orders over $78 qualify for free shipping!

United States: 

International Destinations: 

  • We ship to most destinations worldwide. If you do not see a published rate for your country, please contact us to inquire about special circumstances. All international surface mail orders are shipped using Canada Post, unless a faster air mail express shipping is selected. Canada Post is a reliable service that delivers to all parts of the world. 
  • For Express Post orders, we use UPS - real time rates are published at check out. All Express Post orders will receive a tracking number. 
  • For Canada Post surface mail orders, we are not able to provide a tracking number. If you wish to receive a tracking number, please choose a different shipping method (this will be more expensive). 
  • Shipping times to international and overseas destinations via surface mail can take anywhere from 4-10 weeks, depending on your location. These shipping times are not guaranteed, but an estimation. We are not responsible for additional duties, taxes, or customs delays. Please do not order if you cannot wait. 
  • If you do not see a suitable shipping method at the time of your order (our online system can only access up to date + available rates and methods with Canada Post), please contact us and we will try to assist you through the order process. 

Returns:

If for any reason you are not satisfied with your product, please be in touch with us and we will either suggest a replacement product, or provide instructions for a return. It is our intent to pair our customers with the best possible product for their needs, so please ask and we will do our best to help you. We do not accept return requests on items older than 60 days from the date of purchase. Shipping costs and additional customs duties or charges on returned product are the responsibility of the customer. 

Damaged Product:

If your product arrives damaged, please contact us immediately and we will provide instructions for your claim. Please note all damaged items must be reported within 7 days of receiving your package. 

Unclaimed Packages:

Unclaimed packages that are sent back to us will be refunded the product cost only, plus the return shipping cost and a 15% re-stocking fee. In many cases, this means you will not receive any amount in the form of a refund. 

Orders returned to us older than 6 months from the date they were placed will be eligible for the product cost less the re-stocking fee value in the form of in-store credit only

Undeliverable Packages:

If your package is undeliverable due to incorrect address, customers will be refunded the product cost only, plus a 15% re-stocking fee. Orders will not be re-sent, and will need to be placed again through our checkout.

Orders returned to us older than 6 months from the date they were placed will be eligible for the product cost less the re-stocking fee value in the form of in-store credit only

Delivery Times:

Please note that delivery times by surface mail to all destinations are estimations, and are not guaranteed. Calia is not responsible for delays caused by countries customs inspections, or for product that is delayed in arriving for any reason. In the event you require your product faster, please select a shipping option that can provide this guarantee. 

Thank you for your continued support of Calia and our products!